FAQ: 
Staying at Bella Donna

Bella Donna typically requires a 3-night minimum stay, though this may vary during holidays or special events. Please check the calendar for exact requirements.

We follow Airbnb’s cancellation policy selected for this listing. You can review it on the booking page before confirming. We recommend travel insurance for additional peace of mind in case of unexpected changes.

No traditional deposit is collected upfront. However, Airbnb places a hold for potential damages as part of their Host Guarantee. Any issues would be handled through the Airbnb platform.

Downtown St. Augustine properties fill quickly, especially for holidays, festivals, and wedding season. We recommend booking as early as possible to lock in your preferred dates.

Bella Donna is perfect for milestone celebrations and retreats, but all events must be pre-approved and comply with city rules. Unauthorized parties or large gatherings are not allowed. Please inquire prior to booking if you’d like to host an event.

Check-in is after 4:00 PM and check-out is by 10:00 AM. The property features a smart lock, so you’ll have secure, keyless entry and can arrive at your convenience within check-in hours.

In addition to the nightly rate, Airbnb collects a cleaning fee, service fee, and applicable local taxes. These are shown clearly at checkout before confirming your booking.

Our trusted co-hosts, In The Sun Vacation Rentals, are available via Airbnb messaging to help with any questions or concerns. While we don’t offer 24/7 on-site staff, our team is highly responsive to ensure your stay runs smoothly.